Raiya website chat

98 votes

Have Raiya be the chat button on the website so people can ask questions and interact with "us" 24/7 and those messages/info get put into the CRM for the agent to followup on.

Under consideration Raiya Suggested by: Chris Adams (17 Nov, '20) • Upvoted: 29 Apr • Comments: 8

Comments: 8

18 Nov, '20
Craig
Yes, please!!!
27 Dec, '20
Joseph Melara
This would be a great feature, a must-have in my opinion
07 Jan, '21
Ali Moini
Yes please 👍
15 Apr, '21
Betsy
Essential, but also raiya gets weird sometimes. Can it notify us by text first abs have raiya jump in if we don’t?
03 May, '22
Harman Dhanoa
good idea.
08 Aug, '22
Bruce Schneider
I agree with the idea, but I don't think it has to be available 24/7. I say this because RAIYA seems to be the initiator in all communications. What if someone reaches out with an off-the-wall question, and RAIYA pulls a RAIYA, and responds oddly? That's my only fear in the suggestion. Otherwise, it's brilliant.
07 Sep, '22
Karen Currey Admin
"Real time chat in page" (suggested by Felix on 2020-11-17), including upvotes (2) and comments (0), was merged into this suggestion.
01 Feb, '23
Jason LaMontagne
I agree that responses don't need to be 24/7. Should be same as hours set for RAIYA. Outside of hours it can be noted that someone will follow up the next day. Chat is now commonplace on most websites.